Returns & Refund Policy
Returns & Refund Policy — Thomas Tailor Toronto
Last updated: 23 June 2025
At Thomas Tailor Toronto, we aim to offer all our customers exceptional service and a smooth shopping experience. Our returns and refund policy has been carefully designed to ensure satisfaction, under specific conditions. Please read the guidelines below carefully regarding returns and refunds.
100% Return Guarantee on New Items
We offer a full return guarantee on all new products, excluding promotional or discounted items. Please note that sale items are excluded from this policy and are considered final sale.
No Refunds on Sale Items
Items purchased during a sale or promotional period are not eligible for refund or exchange. All such purchases are final – including cases of incorrect sizing. Please ensure you select the correct size before placing your order.
Return Shipping Costs
Customers are responsible for the return shipping fees. Thomas Tailor Toronto does not reimburse return costs and is not liable for any charges incurred during the return process. Please refer to our terms and conditions for more information.
Return Notification Deadline
All return requests must be submitted within 30 days of receiving your order. Returns requested after this window will not be accepted. Please respect this timeframe to be eligible for a return.
Exchanges for Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. We advise checking our sizing guide or contacting us before purchasing if unsure.
100% Guarantee on Faulty Items
We provide a full refund or replacement on all items that are deemed faulty due to manufacturing defects. If you receive a defective product, you may return it for a refund or an exchange – whichever you prefer.
How to Initiate a Return
To begin a return process, please email us at info@thomastailortoronto.com. Once your return is approved, you will receive detailed instructions to complete the process.
Return Form Requirement
All returns must include a completed return form. Returns without this form cannot be processed. Please ensure the form is enclosed with your package to allow for proper handling of your request.
Final Note
At Thomas Tailor Toronto, we strive to ensure complete customer satisfaction. By following our returns and refund policy, we guarantee that all returns are processed fairly and efficiently. For any questions or further assistance, please contact us at info@thomastailortoronto.com
Our Heritage:
A Passion for Timeless Menswear
Since its founding, Thomas Tailor London has stood for refined style, quiet confidence and unwavering quality. What began as a vision to redefine classic menswear has grown into a sartorial destination for the modern gentleman — where tradition meets modern craftsmanship, and every piece is crafted with care, detail, and purpose.